DTDC Courier & Cargo — Agent refused to deliver package

I ordered a book through Amazon on 23rd March which arrived at nearest dtdc office - dtdc agroha branch, hisar, Haryana.

the agent called me on 28th march and said to collect the package from the office till 5pm and when I asked him to deliver to the address given, he said that they are not going to deliver the
package.
at 5 pm he updated the status to delivering
at 7 : 10 he updated it as -not delived (reciever refused delivery (cir))
but actually he did not tried to deliver the package once.
the office is 12 km away from my address.

I have raised complaint through their costumer care but their response tells that they are not going to help resolve the issue.
it is 30th March (5pm) and still not received the package .
tracking no. of package - X85856005