DTDC Courier & Cargo — article missing awb # d43857072

Address:	400102
Website:	www.dtdc.in

I booked a courier on june 5th, 2018 from mumbai to mau (Up). Earlier my consignment number was m 65252288 but later due to some reasons they changed my consignment number which is d 43857072.

On june 11th, 2018 when i was tracking my courier but did not find any update on dtdc website and then i called up to dtdc booking agency. After an argument they inform me that my consignment number has been changed due to some reasons.

On june 12th, 2018 my brother picked up consignment from dtdc office, mau. After opening that consignment we found one of my gifted suit was missing. At the time of courier there was 7 suits in that packet which was 4.8 kg. After inspection i found a torn (Cut) inside my plastic bag, which was covered from dtdc tape.

I called up to the dtdc courier, mumbai to complaint but they asked for some time to figuring it out that what has gone wrong. I followed up whole day; however no proper explanation was given. That was an extremely cold and irresponsible approach from dtdc couriers.

It is really un-professional from the courier side especially when a customer put so much trust and faith along with his time and efforts to send a courier. I would like to take legal approach on this matter to seek justice.

The cost of my suit is 2500 inr. I want my missing suit back or my money refund.

All pictures attached related to this issue.