DTDC Courier & Cargo — bag broken now rendered useless

Address:

Mumbai City, Maharashtra, 401202

My bag was delivered from pune to mumbai tracking id: d36843962. They had assured me that proper care will be taken of the package. Also took extra 100 rs per bag for packing and now my trolley bag's handle is broken. It will not be of any use to me since i won't be able to remove the handle from socket and use it to move back around. I need refund for this. Also have whatsapp images of damaged product to number [protected]