DTDC Courier & Cargo — Booked on 11.03.2022 but Today is 20.03.2022.still it is not reached.

My consignment number is H27977631 dated:[protected].Till date[protected] it is not reached at the destination. Is this a courier service or ordinary postal service? Why we will pay more to you for this type of worst service. Refund my item along with penalties which I incurred due to delay of your service. On which I loose Rs.50000/-. I am going to consumer court. Even if I could send through Indian speed post also it could have been reached much early. Useless service with high standard.
Refund my item immediately and pay my compansation.