DTDC Courier & Cargo — C[protected] Urgent Document Undelivered and no acknowledgement

Address:

Bangalore, Karnataka, 600042

The above courier which is document was not delivered because the receiver has moved to a next apartments.. it being a week now since i sent it, no call was made to me or the receiver whose number was mentioned in the courier to check the availability. its extremely poor service and i had to make a call today after a week to check status since i got escalated as it was not delivered and there was no call made on that.

the Customer care executive is a lady to whom I was speaking disconnected the call without my permission..she didn't speak a word and kept on hold for 15 minutes!! and then disconnected..what a shame! i need explanation