| Address: | Mumbai City, Maharashtra |
While in principle i have no reason to complaint here, i think the courier company can go that extra mile to meet customer expectations.
I sent a letter from pune to mumbai to a bank. Unfortunately the bank shifted on the other side of the road about 50 feet ahead.
The letter returned stating that the addressee not found at the specified address. It was an official letter directed to bank not an individual.
If the courier delivery guy had informed in his mumbai office and someone would have contacted me or the bank, the matter could have been easily solved and the bank building could have been easily located being shifted just a few feet away.
The letter simply returned and i missed my opportunity of a particular banking transaction that i needed to request them.
While i can not blame courier company, they have an opportunity to improve in such cases and go that extra mile to make delighted customers. Was this information helpful? | 
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