DTDC Courier & Cargo — case 11847589, parcel not delivered yet

Address:	Ludhiana, Punjab, 141012
Website:	www.dtdc.in

Tracking No. B56208168.
I have never expected this kind of poor service from DTDC. Its been 10 days I sent the courier from Bangalore to Ludhiana .
After calling DTDC number of times, I came to know that its stuck in Delhi from last 8 days. No one knows the reason. I wanted that parcel to reach ASAP. I raised a request through email also but no revert. Whenever I call Delhi helpline, they have no information about my parcel. They tell me that Chd. operational team is looking into this. And if I tell them to connect me to Chd. helpline as chd. helpline is always busy for me, they say they don't have outgoing to connect me to chd. operational team. They have no clarity where the parcel is. And I have no way I can reach them.