DTDC Courier & Cargo — cheating, poor service and impolite attitude towards customer

Address:

Thrissur, Kerala

Hi i had sent an courier from bangalore to kerala (Awb/ consignment numbe :- b[protected], the item was shipped on 23rd july 2018 and upon reaching the local dtdc office, the local person called our number and asked us to come and collect it from them as they say that they cant deliver it to our address as its very far (1.5km).

They are asking my parents who are 75 years old to come and collect it person as they say the distance is too much which is 1.5 km from their office and the commission that they are getting is just 50 rs.

Also they have put wrong information in the status saying that receiver was not available where as that was not the case.

This is not the first instance where such thing is occurring.

Also in 2 earlier cases they said the same thing and my parents went to collect the same from their office.

When contacted via phone, the person is telling that they are getting very less commission (Inr 50) only hence they are not delivering and asked us to come in person to take the item..

I think this is pure cheating. If they cant deliver than they should never take the package. The item shipped was a birthday present to my father which is not yet delivered as of 9 days. The item is laying in the local office for past 7 days.

I will never in future use dtdc also will never recommend these cheaters to anyone.