DTDC Courier & Cargo — Clueless about my package

Address:

Bangalore

Shipment number - B72180248
Complaint Number[protected]

I am struggling to find the status of my package B72180248
People are telling me to go to Sarakki office myself and check. I did call the Sarakki office manager, Mr Manu, he either disconnects my call or switches off the phone. His number[protected]

I am a Cancer patient and my parents are old. Why should customers have to go to their office?

I have received 3 other DTDC couriers this week without problems as also from other companies. Only this one I dont know where it is.

2 days someone called from cust care and said they will check. That's it
nothing happening.

I dont know where the courier is from, customer care tells me there are no Sender details.. How is that possible? How was the courier booked without sender details?
People keep asking me what is the content. I dont know where it is from, how can I tell package content?!
I am at my wits' end and dont know what more to do.