DTDC Courier & Cargo — complaint against mishandling of the goods sent by dtdc - d35633511

Hello team,

This is to bring to your notice that i had sent some boxes from bangalore to west bengal.in one of the boxes, there was a glass top gas stove. It was clearly mentioned to the packaging team that it is made of glass. And to make sure that it is mentioned as fragile and handle with care. It reached our place in broken condition. And the dtdc delivery people mentioned that the item is thrown from the top of the bus. Pfa the pictures of the product.

Having a such good name in market, we trusted dtdc and choose them as our courier partner. But it is very disappointing to see the result of our trust.

Kindly let me know what policies dtdc has for compensation of goods broken due to mishandling. Else i may be forced to file a case in consumer forum.

Consignment number - d35633511

Regards
Dipika mishra