| Address: | DTDC, Rajarhat Branch - kolkata |
I have send a book to my friend on 22/06/2021. The consignment no is K29524485. Almost a month past now, DTDC tracking status is showing the consignment has been returned without being delivered to the receiver's address but the local DTDC office is not returning it back to me even after asking them several times to return it over the phone.
I have raise a complain regarding this issue dated on 19/06/2021, the ticket number is 571186 which is remain unresolved till now. I tried to talk again on this issue with the DTDC customer care service 24 hours after raising my complaint, 2 consecutive call I have made to talk on 20/06/2021 with the DTDC customer care service but both the time the customer care representatives was impolite and they hung up the phone without hearing my problem properly and giving any proper solution. It's Looks like the service quality of the DTDC customer care is very cheap . However, I want a full refund of my money and also my consignment without any further delay as you could not provide the service but giving me the mental harassment to get back my consignment.
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