DTDC Courier & Cargo — complaint for consignment number: a39165102

Address:	Kolkata, West Bengal, 700086
Website:	www.dtdc.in

Hi,

I am writing to you to raise my concern for the consignment that I booked with your facility at Surat for shipment to Kolkata.

Content: 1 piece Saree
Consignment Address: 7, North Phool Bagan Road, Baghajatin, Kolkata- 86
Receiver Name: Sumana Poddar
Sender Number: [protected]
Receiver Number: [protected]

All the required details were mentioned on the package. The package was undelivered showing the reason of wrong address which is completely unjustified as I have used this address in past to courier. Moreover, a single call was neither made to me (sender) or the receiver to discuss the address issue. The product was lying at Kolkata office for 15 days, and still no attempt was made to inform the concerned persons. Now they have returned the consignment to Surat again, from where I again need to invest my hard earned money to reship again.

Could you please help me understand what kind of service is this, for which I already had paid my money?
It would helpful if you can help me get out of this problem.

Thanks in advance
Debopriya