| Address: | Kolkata, West Bengal, 700014 |
Hi,
I would like to draw your immediate attention to a serious case of fraudulent activity that had been committed by dtdc staff of moulali, kolkata center with respect to a very urgent delivery of some important medicines for my daughter who is staying abroad at finland.
I contacted dtdc moulali center on 5th october 2017 over phone, and told them that i urgently need to send some medicines for my daughter via mr raman who is staying in bangalore and who will be leaving for finland on saturday 7th october 2017 evening. I very clearly told them that only if dtdc can confirm the delivery of the medicines to bangalore by saturday evening (5 pm ist), i would be couriering the parcel otherwise not. To this they confirmed but said that it would incur emergency service fees. I agreed to pay that immediately, and asked them to pick up the parcel from my house. Repeatedly they confirmed that it will reach bangalore by saturday 7th october 3 pm ist latest.
A person from dtdc came to my house on 5th october 2017 evening to collect the medicines and again he reconfirmed that there is no need to worry at all and that the medicine would reach mr raman in time, as he would submit the medicine in moulali office by 6th october early morning. It was my mistake that i realize now that i trusted this fraud person and handed over the medicines.
I again called up on 6th october morning to know the status, and the moulali center person said that it is already in transit and no need to worry and that it would reach bangalore by the flight of 6th october itself and would be delivered to mr raman as the parcel would be going to bangalore via the 1.30 pm ist flight on 6th october.
It is only on 7th october morning, when my daughter tried to track the status online, she found that it is still lying in kolkata office. I have the screenshots that she had sent me date wise where it is very clear how fraud these people were and they had been continuosly misleading us with all lies.
Now when i called up on 7th october to moulali office, and told them about the online status, they again lied stating that it is showing incorrect status online and that it is already in bangalore. When i enquired further, they started misbehaving over phone like anything.
When again after sometime i called them up on saturday evening, strangely they now said that the parcel could not be yet sent but that they are trying to deliver to mr raman by 11.45 pm ist on 7th october at airport. They also sent me sms for the same. Later i came to know from mr raman that they called him much much later when he had already checked in and it is clear that it was done purposely because the parcel did not arrive in time at all.
Also, failing to deliver the courier, i would atleast expect that the parcel reaches back to me but i have absolutely no intimations from dtdc that it was undelivered. I can check from the status today online, that it is back to kolkata hub. Can you please take some actions so that atleast the parcel reaches back to me in kolkata and that my money is refunded?
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hope so you understand my problem quickly and respond as soon as possible.