DTDC Courier & Cargo — Complaint regarding delayed delivery and unsatisfactory service

I, [Your Full Name], resident of [Your Full Address], hereby lodge a formal complaint against PaintWaint and DTDC Courier Services regarding undue delay, lack o[censored]pdates, and unsatisfactory delivery service which amounts to deficiency in service under Indian consumer laws.
Details of the Complaint:
Product Ordered From: PaintWaint (Online Order)
Order Date:[protected]
Dispatch Date:[protected]
Expected Delivery Date:[protected]
Courier Partner: DTDC
Tracking No.: [Insert Tracking ID]
Current Status: No update or delivery as on[protected]
Despite the dispatch on[protected] and assurance of delivery by[protected], the product remains undelivered till today. Furthermore, no communication, tracking update, or explanation has been provided by DTDC or PaintWaint. This has caused me severe inconvenience, stress, and disruption in my schedule.
Legal Grounds:
Under the Consumer Protection Act, 2019, I am a consumer who has:
Paid consideration for a product and service;
Not received the promised delivery within the committed timeline;
Suffered mental agony and inconvenience due to poor communication and service;
Been subjected to a deficiency in service under Section 2(11) of the Consumer Protection Act, 2019.
As per the above law, both the seller (PaintWaint) and the service provider (DTDC) can be held jointly liable for deficiency in service and unfair trade practices.
In light of the above, I request:
1) Immediate delivery of the product or a full refund of the order amount;
2) Compensation of ₹50, 000 for the mental harassment, inconvenience, and loss of time caused;
3) Written apology from the concerned parties;