DTDC Courier & Cargo — complaint regarding non informing employees lurked me the norms of custom duty or for giving false information.

Address:	Pune, Maharashtra, 411028
Website:	www.dtdc.in

I had currier the parcel in mexico country from dtdc courier office magarpatta office. They have not informed me about custom duty charges. Already they have charged me too much amount for the currier. And now no one from the dtdc office resolving my problem. They are not even responding to my phone calls. They are just blaming each other. But no one trying to resolve the issue. I spend my whole day in currier office, but none of them showing any concern for my problems. Instead they behave so rudely towards me.

My major concern is, when i was not informed by the currier office about the custom duty charges, then why should i bear the cost. It's their responsibilities to inform customer all the details. Now they are just don't care about my money and my issue.