DTDC Courier & Cargo — Consignment Delivered to Wrong address

Address:

700156

I sent a courier via DTDC Courier services on Feb 27, 2017. The consignment number for the same was D32739655 from Kolkata to
Nagercoil, Tamilnadu . But the tracking status shows that the courier has been delivered to Tirunelveli with the signature of the intended recepient on March 4, 2017.
(FYI, the courier contained a bag.)

The addresses were clearly mentioned as below.
From:
Shilpa.M.Nair,
H 1.7, NBCC VIBGYOR TOWERS,
ACTION AREA 1, NEW TOWN,
RAJARHAT, KOLKATA -700156

To:
P.P.M.Nair,
21/1, NIRMALYAM,
WEST LUTHERAN STREET,
NAGERCOIL-629001,
TAMIL NADU.

The courier has not been delivered to the intended recepient. I have been trying to track the same with the DTDC customer care for the past 3-4 weeks. I am not getting any satisfactory response. It is not being tracked properly. No needful action is being taken from their side though delivering the courier to proper address given is their responsibility.

I want the courier delivered properly or the refund amount with the full value of the consignment sent.

I am attaching the receipt for the same here.