DTDC Courier & Cargo — consignment delivered to wrong address

I have sent few documents through dtdc courier on 26/11/2019. They said that it will get delivered within three days. While tracking online it's showing that the consignment has been delivered to the wrong address and to the wrong person. What a pathetic service. I need the resolution asap. My consignment no is h30446370. Do the needful as it contains valuable documents.
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