DTDC Courier & Cargo — Consignment not delivered

Address:	Bangalore, Karnataka, 560102
Website:	dtdc.in/contact_service.asp

A consignment was booked in my name from Kalyan, Maharashtra(M[protected] on 16th Sep, 2016 and it was supposed to be delivered to my address in Bengaluru on Tuesday 20th Sep, 2016. The last status showing is that the item is out for delivery on 20th Sep 9:53 AM. I received no call. After that there is no record of the status. The last location was DTDC Madiwala branch. From Madiwala it is 15 min. to my home. DTDC is taking 50 hr. for that. also the customer support number[protected] is unresponsive. The Madiwala branch number[protected] is always busy for the last 2 days. What kind of customer service is this? DTDC claims to be the best in the field and this is the kind of service.