DTDC Courier & Cargo — consignment not received - z35316927

Address:

Balanagar, Hyderabad (PRAGATHINAGAR)

Really first time the dtdc is terrible.
I've been tracking the shipment, it has reached hyderbad 4days ago but not yet received.
Issues:
1) to know the status i've gone to the nearest dtdc branch (Pragathi nagar) but there the concerned (Male) person is the worst, most irresponsible and rude behavior.

2) when i tried to call customer care number[protected] it is so pathetic. It never gets connected to the agent. I've called multiple times each time the call spans to around 10mins.

It is an urgent shipment but not received yet. Hope the concerned team looks into this issue and resolve asap (3 days). I've good opinion on the company.