DTDC Courier & Cargo — consignment redirected but denied by dtdc

Address:	Pondicherry, Puducherry, 605008
Website:	www.dtdc.in/tracking

Hi all

There is a consignment (D[protected] booked on 6th october 2017 from varanasi to pondicherry via dtdc courier, i have been tracking the shipment through dtdc tracking website, as soon as the tracking shows "rto received at facility-pondichery", then i called the dtdc office in pondicherry ([protected]), but the lady at this number [protected] denies that the shipment has not reached pondicherry and reply to me rudly.
When i checked the tracking site again, it shows"rto received at hub-chennai hub". I donot know why this shipment is back to chennai, but the lady at the helpdesk keep saying that the shipment has not reached pondicherry. If that is the case why should the tracking site shows "rto received at facility-pondichery" and then "rto received at hub-chennai hub", is the site wrong or your customer desk lying at me?

I have also booked a complaint (Case no.[protected], but when ever i call the number [protected], no one picks the call. I would have called them atleast 50 times.

Regards

Selva