DTDC Courier & Cargo — Consignment sent to incorrect City and is not delivered on the date committed

Address:

Ghaziabad, Uttar Pradesh, 201014

I have sent two couriers on 19th Aug, 2016 from Indirapuram, Ghaziabad to Lucknow (UP) and Shahjahanpur (UP), the lady sitting at the DTDC office in Arora Shoppers complex, Shakti Khand-II, Indirapuram committed me that both my consignments will be delivered today, i.e. 22nd Aug, 2016 before 5 PM. When i am checking the status of my consignments online, the consignment of Shahjahanpur is sent to Saharanpur (incorrect city) and the other sent to Lucknow is also undelivered. When i have made the call at the office today, the lady is saying, it won't be delivered today and the other sent to incorrect city will also reach in some days at correct address. The consignments sent were time bounded packets which needs to be delivered by 22nd Aug, 2016. The lady in the office is asking me to take my money back and also yelling at me. Is this the service DTDC is offering to their customers.