DTDC Courier & Cargo — Consignment stock in delhi apex hub for 2 weeks

Address:

Salt Lake Kolkata

My consignment number is d59255821. Consignment was booked in 13th july and it has reached delhi on 15th july 2020 and till today the trackin status shows it in delhi. I tried contacting thheir customer care but no one respoded promptly and issue has not been resolved. Kindly look into the matter and atleast have decency to update the customer about what action you're taking to address the issue.
Also i've filed a complaint n 25th july 2020 (Case no[protected] but no action whatsover have been taken.
Kindly resolve the issue at the earliest or i'm moving to consumer court for deficiency in service.