DTDC Courier & Cargo — courier # d48069317. broken guitar

Address:

Bangalore, Karnataka, 560037

A parcel containing guitar was sent from bangalore to kolkata. The courier people said it would be box packed and charged accordingly. However they just bubble wrapped it and send it. The guitar is fully broken.

I also raised a complaint in their website and the status shown is closed. I also tried contacting the relevant person for courier and all he could say he can't even compensate for fixing it.

If compensation depends on the insurance why are they running services and charging just for courier.