DTDC Courier & Cargo — Courier damaged in transit

With due regards,
I am a student of VIT Chennai but am currently living in shimla. I contacted dtdc in chennai to pack and ship my belongings from my hostel in VIT Chennai. Someone from dtdc over there went to my hostel and picked up everything. Later in the day he packed everything in two pieces. In one of the piece was my guitar and in the other was everything else. When i received my guitar it was broken in two, despite me telling them to pack it properly it was just wrapped in some cardboard and no proper box was provided for it. I tried contacting the customer care. They asked for some details which i sent on Saturday but I have not heard from them since. My consignment number is D20336363 and complaint ticket number is 1763384