DTDC Courier & Cargo — Courier delivered to different City

On Feb 11th O arranged for a courier to be delivered from Pune to Mumbai. The package has been incorrectly delivered to Delhi and since Feb 15th there has been no updates on the consignment tracker. I have contacted the call center multiple times and every time they say that the issue has been escalated, however there has been no update whatsoever. They said they will call me back, but till now I haven't received any call from the backend team. I got an email from the customer success team, however there has been no resolution in spite of my multiple responses to the email. My AWB number is F30176869.