DTDC Courier & Cargo — Courier delivered to wrong Address

DTDC Courier & Cargo — Courier delivered to wrong Address

M makhan21 from Muzaffarnagar, Uttar Pradesh Jan 22, 2022 Jan 25, 2022 This thread was updated on Jan 25, 2022

I have couriered a package from Aligarh 202001 to Barhni, Siddharthnagar-272201 with tracking number U14815768. However the package is marked delivered in Gorakhpur which more than 150KM from Barhni, Siddharthnagar- 272201. Also, the courier personnel should call the consignee in case he is unable to locate the address. The consignee didn’t receive any calls & now the package is marked delivered. Despite complaining several times through last couple of days, the DTDC customer service executive Ms. Neha Bhardwaj is not giving a proper answer. Every time I email them, I get a reply from her that we are doing our best. So far Nothing has been done to locate the courier & get it delivered to the right address. I, request to take necessary action. Regards Was this information helpful? No (0) Yes (0)
DTDC Courier & Cargo customer support has been notified about the posted complaint. Jan 25, 2022 Updated by makhan21 The customer service did nothing despite several complaints & even complaining to their CEO. Their service is pathetic. Today[protected] the consignee received a call from their office & was asked to come & collect the courier from their office. Their office is 8Km away from the consignee address. Their customer service is pathetic & not helpful at all.
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