I had checked on DTDC app whether my parcel can be delivered to Lendave Chinchale a village 413305. Since it said DELIVERABLE, I requested for a pickup by paying rs.100 extra. Parcel was collected on 5th October. After 4 days I started following up with customer care and local franchise. All said it's in transit and will raise a complaint.
On 16th Oct, I am told that 413305 is a non deliverable area and my parcel is in transit to reach mumbai. No one called me or the recipient even once. I kept calling everyone for over a week daily. I was not even given the option to collect the courier on my own from Pandharpur where the parcel was stuck.
DTDC should pay me my rs.320 + rs 2000 for the mental torture, investment of time, efforts and money into finding about my parcel which had toys for poor kids.
AWB: F30089443
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