DTDC Courier & Cargo — courier no. v[protected] not delivered on time

Address:

F-102, Marvel Fria, Wagholi, Pune, Maharashtra, 412207

The dtdc plus courier that is supposed to be delivered the next business day. It took 4 days and that too the recipient had to collect the courier themselves from the dtdc center in in allahabad.
The courier was booked on 12th aug'19
And was supposed to be delivered on 13th aug.
I enquired about the delay and the pune dtdc vendor checked and found that the delay was from allahabad vendor.
The pune vendor also raised a case against this with case no. 15101029 but no action was taken.
I confirmed from the recipient that no one arrived with courier and they themselves went at the dtdc office but it was closed as it was 15th aug. They got the courier on 16th wheb they themselves went to collect it.
Please take action against the dtdc franchise in allahabad and refund my money back.

Contact - [protected]