DTDC Courier & Cargo — Courier not deliver

Address:

Ghaziabad, Uttar Pradesh, 201014

Courier is already in deliver office.. its around 1km away from address where it should courier.. courier guy denied to deliver due to incomplete address. However, he can send me courier photo on whatsapp that it has incomplete address. But not ready to deliver in 1km distance.
I asked him to call me once you reach at sight.. he said, "DTDC sight pe jake customer ko call nahi karati". Is that so? Dont you call customers on provided number???

Its disgusting service . If you people not welling to call reciever once to confirm and without confirmation you denied to deliver and reason stated incomplete address. And that courier is in office frm last 3 days. Is it work?

Address should be- A1 1407
Address mention on courier- 1407

My consignment number is P38945742