| Address: | Gurgaon, Haryana, 201308 |
| Website: | DTDC Courier Service, Gurgaon |
I had booked a courier from dtdc greater noida office (Nf 536, alpha 1, greater noida) on march 3, 3017 to be delivered at dlf phase 3, gurgaon. The consignment number was z09393045. Although, the online tracking system showed that the courier had been delivered on march 7, the recipient did not receive it. I have been following up with dtdc since march 8 by calling their gurgaon branch and then their franchise located in nathupur, owned by ashok and himanshu sethi, who had delivered the courier. The franchise staff (Jyoti, the telephone executive and guddu, the delivery boy) had been making new stories everyday about the courier not being delivered. At first, they said that since the recipient was not available at their home (On the first floor of the building) and their mobile number was not reachable, the delivery boy delivered the courier to a lady living on the second floor (Apparently a family member). This is untrue because a. The recipient was at their home the entire day and nobody from dtdc visited them, and b. There is no lady living on the second floor of their building.
On communicating this to the staff, the next day they made the excuse that the courier had been wrongly delivered to the second floor of the adjacent building and they will collect it back and deliver to the correct address. I repeatedly told them that these documents had to be submitted by 11th jan in the office and so requested them to treat the matter on priority. At last, i started following up with the franchise owners in the hope of expecting some fruitful results but to my disappointment, the father, ashok sethi, started shouting at me and even abused me on the phone. Thereafter, a staff member from the franchise named lalan prasad called me up and apologized and said that he will personally take care of this matter and resolve it. On march 11 morning, he said that he is unable to find anyone at the address where the courier was supposedly delivered and said that he will ask one of the owners, himanshu sethi, to get in touch with me for future action. On march 11 afternoon, himanshu sethi called me up and was sounding very cooperative saying that he has deployed a boy at the delivery location for the entire day to check if someone can be contacted and will get back to me in a 2 hours. However, in the evening, when i called him to follow up, he also started shouting at me saying that since i am the sender, he is not liable to talk to me. He said that he is wasting him time talking to me and that if i wish, i can go ahead and file a complaint in the court and he doesnt give a damn about it.
It has been fifteen days now and still there is no trace of the courier. I have missed the deadline for submitting the documents and so my company is going to deduct money from my account.
I am surprised at the irresponsible, highly rude, and in fact, misbehaving attitude of these people. Dtdc should have a strong compliance check in place to see who to give their franchise to. If a client calls up with a problem, instead of providing a solution for a fault that is in fact committed by the, the father-son due start misbehaving and shouting and even abuse, especially even when they are dealing with a female customer.
It has been my worst experience ever and i would never again want to use dtdc service for sending documents.
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