DTDC Courier & Cargo — courier not delivered

Website:

www.dtdc.com

Hi,
This is vishnu priya from hyderabad. My parents sent me courier with consignment number h82683837 from rajahmundry on 8th sept 2018 it has been nearly 10days but i didnt received yet and also the status is showing misroute on sept 18th at hyd hub. None of your customer service executive is in contact with me and there is a rude response from your executive when i contacted them they gave several contact number in which none of them responded well.
Registred compliant no: 12471058.

Please resolve this issue as soon as possible because the parcel contains medicine which is very important to me.