DTDC Courier & Cargo — courier not delivered

Address:	Chennai, Tamil Nadu, 600071
Website:	Www.dtdc.in

Hi sir/ madam,

There was a courier for me which was booked on 30th november with awb no. A42871867 from rajkot to chennai. The courier reached at chennai hub on 1st december which was forwarded on the same day to ambattur dtdc office and was out for delivery on the same day so i waited the entire day for my parcel to receive but on the same day the delivery status was changed as "not delivered due to incomplete address" after 5 in the evening which i noticed on monday and booked a complaint on monday at 9 in the morning. The complaint was processed by guindy office and forwarded to ambattur office on the same day replying that "you will get a call from ambattur office" but i received no calls from them so i myself called guindy head office on tuesday they told me that the parcel will be despatched and will receive it on tuesday itself but the parcel was not delivered. So i again verified the website the tracking status was changed to "returned to facility" on wednesday so i immediately called ho and asked them they gave me ambattur office number and when i tried them they answered me as. "the parcel is returned and if you want the parcel you book it again" they even dont know the reason why the parcel have been returned and i never got a call from ambattur office regarding the parcel held up or return of parcel, even my complaint raised on monday was not responsed by ambattur office they even dont know about such complaint only after my updation they came to know about the complaint. No one takes responsibility over customer parcels or complaints. My second complaint is also unanswered. They never call us for any confirmation. Very worst customer service. All these are due to irresponsible pupil working over there who never knew customer values.