DTDC Courier & Cargo — courier not delivered

Address:Hyderabad, Andhra Pradesh, 500037

My courier consignment number is[protected]
When i track it online, the status is that it reached hyderabad dtdc hub on 15th may morning but afterwards there isn’t any update. I didn’t even receive any calls regarding this.
The and no one is responding when i call the customer care number. When i try mailing the email for tracking it says that the consignment number is invalid but the receipt i got has only this number. It expects an alphanumeric id with an alphabet followed by 8 numbers.

Please somehow let me know the status of my courier. Why isn’t it delivered yet?
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    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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