DTDC Courier & Cargo — courier not delivered

Address:

411036

I sent a courier from Pune to Thane using DTDC Lite on 15th July 2019. The courier reached Thane DTDC office on 16th July and since then it has not been delivered. I contacted the DTDC office in Kharadi where i had booked this courier and still it was jot delivered after false promises that it will be done by end of the day. What does booking a courier means if it is going to be slower than postal mails. Please help to resolve my problem. Tracking number: P51306180