DTDC Courier & Cargo — courier not delivered

Address:

711322

Our courier with the tracking no. P70297396 has not yet been delivered which was supposed to be delivered within 11th september, 2019.

It has been a delay of more than a week, and we are unable to get the shipment, which was a very important document for us.

We have been calling your kolkata helpline since 5 days but are unable to reach out to the number.
One one occasion we spoke to a person who told us that no executive has come to collect the parcel from the kona warehouse, also your online tracking shows that its in kona warehouse and area not serviceable (Which is not the case, since we regularly receive couriers at our address which is mentioned below).

We are unable to find any resolution on this and neither are being able to speak to anyone in this concern.
Please treat this in utmost priority and get our courier delivered as soon as possible.

We can even get it delivered to an alternate address, or have it picked up from nearby centre, but for that please have someone contact us asap on [protected].

And now the pune office tells us that it is being returned to pune, and we have to recourier, which is again a time waste and cause further delay

Regards,