DTDC Courier & Cargo — courier not delivered

Address:

249403

I send courier from shahjhanpur to inderlok colony sidcul haridwar. But it was not delivered and sent back saying the has no service in this area. But if you have no service in that area then why the courier was picked and inderelok colony is 1. Km away from dtdc shivaik nagar haridwar office but still courier was not delivered and i mentioned mobile number on it, if they would have called on that number once, my family members would have collect the courier personally. It is a complete negligence. Kindly help and take action