DTDC Courier & Cargo — Courier not delivered

My courier not delivered yet.
I used dtdc service on 13 may 2020 to send my legal documents from delhi to my lawyer at bihar, bhagalpur but even after 1 months and 18 days it doesn't reached to its intended destination. Online tracking shows that it is delivered which is false.

My consignment no. Is d90996984.
My name is jagdish jaiswal.
My mobile [protected]

I have called many times to officials but there response were inappropriate and not providing any concrete solutions.

When i talked with official he told me that i need to send him details via msg i did that but after that he didn't respond.

I have raised complaint also and it's ticket no. Is 16486585.

I have noticed that they haven't did anything so i again raised a complaint ticket no. 638453.

Attaching image of all communication.

Please help
I have call recording also but it's format doesn't allow to upload it here.
+4 photos
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