DTDC Courier & Cargo — Courier not delivered C/N no-K24775114

Address:

46/A, 3rd A cross,24th main,BTM 2nd stage,Bangalore 560076

I was supposed to get a parcel from Kolkata to Bangalore.They have returned the parcel saying I have moved out from my address.Where as I am staying in the same address since 5 years.
They have neither sent a single message nor a single call.Then how they mentioned that I have moved out from my address?
When I spoke to there customer care they said they cant do anything as the parcel got returned.and the lady I spoke was so rude and insane.
After a long try somebody taken my complaint and said I will get a call for the resolution.I have not received a single call again.

Complaint ID[protected]
C/N no-K24775114

Worst service I must say.They are just making customer fool.So unprofessional employees.