DTDC Courier & Cargo — courier not received

Address:

Palakkad, Kerala

Dear Sir,

we are send some items through DTDC Courier Service from Ernakulam (Harisree Enterprises, NH Bypass, Shobha Road, Vennala) on the date of 8th July 2019, But still there are not delivered items to mentioned Delivery address (Mathew, Korath House, Karimba, Mannarkkad, Palakkad), ones i have to check that parcel tracking there is showing item is delivered.
now almost 15 days gone.that parcel have some choclate items from abroad, here after that items cant useful. what we have to do