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DTDC Courier & Cargo

DTDC Courier & Cargo — Courier not received the Party even after 6th day

Address:Bangalore, Karnataka, 560092
Website:dtdc.in

I have sent courier via DTDC within bangalore on 3rd March 2017 with craft raw materials which worth 300rs.But till now party didnt received the courier and when enquired came to know it got redirected to wrong destination.
Party supposed to complete craft order and deliver it to their clients within 7th March 2017.But due to DTDC's negligence they are in loss of RS.5000 .Who will pay for this loss and loss of their brand name.
This amount might look very small but Party's Brand got very bad name in market.

DTDC Tracking No: B41126555
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DTDC - Kollam, Kerala - inspite of taking the charges to deliver at pin code 691581, they do not deliver.
They ask us to collect the courier from the office.
What is the way to rectify this ?
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    +91 80 2536 5032 [Customer Care]
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    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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