DTDC Courier & Cargo — Courier not received yet

On 26 October /2021
I send a courier to my customer from SURAT to SOLAN(171102)

Almost 2 month gone

But courier had didn't receive to my customer till today

When i go to dtdc surat ring road office they said that courier successfully delivered
When i check tracking no.on website they shows courier delivered
But their is no sign of receiver on book
I said that to the man that
Where is a sign of receiver
They said for sign copy you should be wait for 7 days
I wait for 7 days but they didn't give me sign copy
THEN
they give me one address and they said that
Tell your customer that go on this address and received the parcel
my customer go on that address but they said that courier did not came yet

So
What i do now
My customer demanding refund money for her order
Otherwise she will do police complain against me

Pls help me
Otherwise i take strict action against dtdc
And i also tell everyone that dtdc do fraud with me
Pls don't send courier or parcel through dtdc
#DTDC FRAUD

MY NO.[protected]
NAME:VASU
+3 photos
Was this information helpful?
No (0)
Yes (0)
DTDC Courier & Cargo customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    DTDC Courier & Cargo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    11614
    Pending
    0
    Resolved
    1310
    DTDC Courier & Cargo Phone
    +91 80 2536 5032 [Customer Care]
    DTDC Courier & Cargo Address
    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
    View all DTDC Courier & Cargo contact information