DTDC Courier & Cargo — courier reached at office on 23rd april but yet not delivered to my address as on 26th april

Address:

Ratnagiri, Maharashtra, 415612

My courier were supposed to come from mumbai and pune respectively to my home address in ratnagiri but i did not received any courier. When i checked online they are showing me your products are delivered. When i contact ratnagiri office they told me we have pass your consignment to our franchaise office in ratnagiri on 23rd april after enquiring with them courier is with them but still as on 26th april it is not delivered to me. Even last time i had same issue at that time i collected it from office if you cant delivered at city areas then why ur charging for it. Very bad service in ratnagiri from past 1year firstly it was good.
My consignment number are as follows
P45693925
D42666878

Waiting for appropriate action