| Address: | Bangalore, Karnataka, 560099 |
Item with b69266035 was handed over to dtdc branch in hosa road bangalore on monday and it was assured that it would be handed over by tuesday noon.
It was very surprising that something that was handed over on sunday will be picked up only monday night. Tuesday the status was updated as out for delivery and mentioned the same till the end of the day and i was hoping that it will be delivered almost at the end of the day.
Suddenly the status changed to not delivered (Last date over for submission - (Otr) around 9 pm. When called to customer care they worked only until 7 pm and there was no one in the rajajinagar who picked up the call.
On christmas - 25th december, i called atleast 6 times and stayed on the call for over 10 minutes each, i was put in queue and when my number was 1 in the queue the call was terminated mentioning i would receive a call back. It was a cheap tactic by dtdc, instead they should have been honest in saying that they were not working, atleast that 1 hour i could have spent peacefully.
Called dtdc in the morning on 26th - and raised a complaint 15831029 and i have not trust that i will get an update on my complaint.
The courier was supposed to be within the city seperated not more than 30 kms and its only dtdc who can make this short journey extend to 5 days. Was this information helpful? | 
Post your Comment