DTDC Courier & Cargo — Courier showing delivered yet not received

Address:

Rohini

Hello! Icsi sent my study material through DTDC. I received a message Dear Student, ICSI study material dispatched through DTDC D78048122 on 31/07/2021 Track @ https://tinyurl.com/yk68tnmm
I was constantly checking the status and today I got a message from their side “ D78048122 is out for delivery.Plz share SMILE CODE (8***) with Dly Agent, for Zero Contact Delivery. DTDC won't ask for any payment OTP”

Now it is showing deliver to yggg and relationship receptionist and it’s definitely not me. It is a highly irresponsible behaviour. What’s the entire point of a OTP if you have to deliver without it to someone else. Those books I needed on urgent basis but DTDC has shown negligence. I want immediate action from their side.