DTDC Courier & Cargo — Courier status updated as delivered in website but not delivered

Address:

DTDC office, Monday market, Nagercoil, Kanyakumari-629802

I have sent a courier from Coimbatore to Nagercoil on 23.03.21 against docket C06830764. When i checked with the booking office they said it will definitely get delivered in 2 days. When i checked the status in DTDC website on 25.03.21 the status of consignment was appearing delivered whereas physically the parcel was not delivered. I raised a complaint on DTDC website but there was no response. I made a call on customer care and registered my complaint but no response. Finally I had to request the consignee to visit the DTDC office at Nagercoil twice and then made him collect it personally by hand. The parcel was lying with the booking office only undelivered whereas status updated in website as delivered. Pathetic service from such a reputed organisation. No effort was made for door delivery and not even a phone call. Blatant lie by the courier office that the consignment was misplaced. If its misplaced why the tracking was updated as delivered? Extremely unhappy with the level of service.