DTDC Courier & Cargo — courier undelivered

Address:

Mumbai City, Maharashtra, 400003

Dear sir / madam,
I undersigned mr. Imran s. Pathan do hereby bring some facts to your kind notice as under for immediate and necessary actions as under :
I say that, my friend had sent me a parcel from nasik on 14th october 2017 vide dtdc receipt no. : p43348628. The courier was supposed to be delivered at my office premises.
On dated 16/10/2017, i received a call from some lady through mob. No. : [protected], who informed me that my parcel was at dtdc branch in mumbai but i have to collect the same from the branch! I objected to this as we had already paid for office delivery, to this she says that there is no person available for delivery and that she will see some other day if she can send!
As there was no trace of my parcel, i called up the same no. On dated 18/10/2017 to enquire about my parcel, i was shocked to hear her reply saying as you did not collect it from our branch, i returned the parcel!
I say that this is a matter of gross arrogance and unprofessional service causing me harassment and loss due to the weird ways of harassment by your staff.
I hereby call upon you to immediately act on this and send me my parcel and also take appropriate actions on the responsible staff for their this act of harassment which not only caused stress too me but also spoils your reputed name in the courier industry.

Awaiting your reply.

Imran s. Pathan