DTDC Courier & Cargo — courier undelivered

Address:

Chennai, Tamil Nadu, 600025

This is the first time i'm using dtdc & this is the worst experience i ever had with any courier. Service is too poor that it's totally unacceptable. There are hand full of complaints to claim on the way of service you are providing. A package has reached near to its final destination but still undelivered for the past 72 hrs. The response for the customer care was too poor.in tracking status they have updated that the receiver was unavailable inspite of my presence at home & moreover no one ever called me in this entire process. How a delivery person can update as unavailable when the receiver was available at home & how can he/she can update that it was undelivered just because of the receiver's fault when the whole mistake is on your side. Your service is responsible to give me a proper & acceptable explanation for this entire delay in delivery process (Which is undelivered at the time of this complaint). The customer care people said they will arrange for a backup call which i still didn't give back from them, it's been a scenario where i used to call them everytime. On the whole you have showed a worst response on having so much trust on your service, as it was a very important content which should have been handed over by time from my side. C/n no. C01744458.