DTDC Courier & Cargo — courier was not delivered and hyderabad customer care number was not responding for a call

Address:

Hyderabad, Telangana, 501506

I Am bharath from hyderabad .the item of consignment number Z65550288 has been couriered before 7 days back, but till now it was not delivered .when I contacted the customer care number for enquiry they was not lifting or responding for a call. When i tracked the courier online it showing that it has reached hyerabad hub.same update was showing since 4 days. There was no further process going on since 4 days. So please take immediate action against my problem.