DTDC Courier & Cargo — courier yet to be delivered

Consignment no n96944777, order placed on 10th dec.. Delivery date provided was 19th dec by the site.
Tracking status with dtdc showing as pending for customs clearance since 22nd dec.. Can i have the status and by when will this be delivered. The purpose to buy this product is also over and the consignment is yet to be received. The contact number provided in the mail[protected], they pick up the call and hang it for hours avoiding any response. Horrible experience and worse service. Need revert on status of my courier at the earliest.
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    +91 80 2536 5032 [Customer Care]
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    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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