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DTDC Courier & Cargo — Custom charges applied

I am facing very bad experience on DTDC courier service. I sent parcels from UK on 30 Dec 2016 to India and paid all charges. I got call on 3rd Jan that your parcels are arrived and you need to pay INR10000 as DTDC has paid custom duty at airport. I was really surprised as there are used clothes and other used material in parcels. After following number of times, i didn't get any satisfactory answers from any one. Also no one is providing any information on which parcels and on what items they have applied charges. They have provided me one receipt from custom where there is amount written by hand scratching original DFree. I am really doubtful about this. Now they are saying amount is around INR15000. Also Mr. Vasi from Delhi office said that you cannot transport used clothes by courier as per courier act of India. Is this true? why i was not contacted before paying custom charges?
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Complaint Status


[Jan 25, 2017] DTDC Courier & Cargo customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    14%
    Complaints
    8161
    Pending
    0
    Resolved
    1109
    DTDC Courier & Cargo Phone
    +91 80 2536 5032 [Customer Care]
    DTDC Courier & Cargo Address
    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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